Bank of Jamaica (the Bank) has been informed that one overseas remittance service provider, MoneyGram Payment Systems Inc. (MoneyGram), is currently experiencing a global network outage, rendering their services temporarily unavailable. As a result, remittance companies (Primary Agents) that offer MoneyGram services in Jamaica are unable to access the MoneyGram platform to send remittances abroad or disburse remittance proceeds to recipients in Jamaica.
Primary Agents have confirmed that they are in close communication with MoneyGram, and will resume operations as soon as MoneyGram advises that services have been restored. In the interim, customers have the option of conducting remittance transfers through other overseas remittance service providers utilized by Primary Agents in Jamaica.
The list of remittance locations, which indicates the overseas remittance service offered by each, is available on the Bank’s website at https://boj.org.jm/core-functions/financial-system/list-of-remittance-companies/
